Living in Croatia

Living is communicating.

HotSpot

CUSTOMER SERVICE

For all information you need about our services and products, give us a call or send an e-mail.

Phone: 0800 9000

E-mail: kontakt@t-com.hr

HOW TO BECOME A MAXadsl USER

To become a MAXadsl user visit our
T-Centar stores.

Wi-Fi HotSpots

1. Look for nearest HotSpot location

You can find the exact addresses of all HotSpot locations here.

2. Your computer recognizes HotSpot

When you start up your laptop equipped with the WLAN card, the system will automatically recognize the HotSpot WLAN location if you have set the standard configuration (default settings) as described below.

3. Start-up your Internet browser

The HotSpot portal will be shown on your monitor as a home page.

4. Register

T-Mobile customers
  • Activating the service In order to activate the service, request your username and password:
    • send the text message OPEN to 9526
    • you will receive the text message: “You have opened a T-Mobile HotSpot user account. Your username: MSISDN, Password: xxxxxx” (As a business customer, before logging in please check whether you are able to use the HotSpot service with your administrator or by calling the Business Customer Care Hotline).
  • should you have forgotten your HotSpot password, simply send the text message OPEN to 9526. You will receive the following text message: “Your T-Mobile HotSpot user account is already open. Your username: MSISDN, password: xxxxxx”.
  • Using the service
    • enter your username and password in the applicable fields on the HotSpot portal
    • click "Enter" to connect to the Internet To access the Internet at a HotSpot location, simply use the username and password that you obtained when activating the service. Your username and password are permanent and are valid until you deactivate the HotSpot service.
  • Payment of the HotSpot service
    Access time is measured in intervals. Every interval lasts 15 minutes, and every new interval that is started will be charged as a full interval. The price of an interval is 8,14 HRK (VAT incl.).
    Simpa users must have at least 40 HRK on their Simpa account when accessing the Internet and can use the HotSpot service for one hour at most. After this, Simpa users have to log on again so that they can continue to use the service under the same conditions.
Credit card customers

If you are not a T-Mobile HR or T-Com HR Internet customer, or if you prefer, you can register at a HotSpot location using your credit card in the following way:

  • on the T-Mobile HotSpot homepage, choose credit card method of payment using: American Express, - Diners (only for T-Com customers), VISA Classic or MasterCard
  • choose one of the options: 1 hour = 50,82 HRK or 24 hours = 80,31 HRK (all prices include VAT)
  • enter the necessary credit card information and click "Buy"
  • once the transaction has been authorized, a page with payment acknowledgement will appear, as well as your user name and password - we recommend that you save this page.
  • Ckick "Enter" to connect to the Internet

The service is active from your first log-on until your chosen voucher expires.

5. Log in

Read the terms and conditions for using the service, accept them and log on using the user name and password provided when registering.

You can deactivate the HotSpot service by sending the text message CLOSE to 9526.

© T-Hrvatski Telekom, 2012 Legal disclaimer

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